Locked Out? Your Locksmith's 30-Minute Emergency Response Protocol

A lockout is a high-stress crisis. When you call an emergency locksmith, you need two things: speed and transparency. Our protocol is designed to eliminate uncertainty: we aim for a rapid 30-minute emergency response in our core service areas, backed by a fixed-price guarantee. Here is exactly what happens from the moment you call until your door is open.

Phase 1: Call Triage and Fixed Pricing

When you call our emergency number, you speak directly to the locksmith, not a call centre agent. We immediately follow a strict triage protocol:

1. Diagnosis: We determine the nature of the lock issue (e.g., key snapped, lost keys, lock jammed).

2. Quote: We provide a fixed, final price for the work based on the diagnosis and the type of lock you have. The price we quote is the final, fixed price. No hidden fees or surprise out-of-hours charges.

3. Dispatch: Once the quote is accepted, we immediately dispatch, guaranteeing a clear estimated time of arrival (ETA).

   
   

Phase 2: Rapid Arrival and Non-Destructive Entry As a local Dorset mobile service, our resources are deployed strategically for rapid response:

• 30-Minute Target: We aim to be at your Bournemouth, Poole, or Christchurch address within 30 minutes.

• Non-Destructive Entry (NDE): Our primary goal is always to use non-destructive entry techniques (lock picking, manipulation) to gain access without drilling or damaging your lock, saving you the cost of a replacement.

• Fast Resolution: Simple lockouts are often resolved within 10 to 30 minutes of arrival.

  
  

Phase 3: Security Review and Final Sign-Off

Once entry is gained, we ensure your security is restored:

• Lock Check: We check the lock’s integrity. If we had to drill (which is sometimes unavoidable with high-security or damaged locks), we replace it immediately with a high-quality, BS 3621 or TS007 compliant part.

• Invoice: The price on the invoice will exactly match the fixed quote provided over the phone.

  
  

Local Authority Check: Our ability to offer a rapid 30-minute emergency response in the Bournemouth, Poole, and Christchurch areas is what sets us apart from national call-out companies.

Locked out? Get peace of mind with a local expert and a fixed price. Call Peter directly for an immediate response: 07304 073538.